Privacy Policy — How lck44 Protects Your Personal Data

1 Information We Collect

When you register for an account, use the lck44 platform, or contact our support team, we collect certain categories of personal information. The specific data we collect depends on the nature of your interaction with lck44 and the services you use. Below is a detailed breakdown of the categories of data we collect and the circumstances in which each category arises.

We do not collect special category data (such as biometric data, health information, or political opinions) unless explicitly required by applicable law or regulation. Where identity documents are collected as part of the KYC process, they are processed solely for the purpose of age and identity verification and are not used for any other purpose.

2 How We Use Your Information

lck44 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following outlines the primary purposes for which your data is used and the legal basis for each use:

• Account Administration: To create and manage your lck44 account, authenticate your identity at login, and maintain accurate account records. Legal basis: performance of a contract.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods in Bangladeshi Taka (BDT). Legal basis: performance of a contract.
• Identity Verification (KYC): To verify your age (18+ requirement) and identity in compliance with our anti-money laundering obligations. Legal basis: legal obligation.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct. Legal basis: legitimate interests and legal obligation.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance across all support channels. Legal basis: performance of a contract and legitimate interests.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, security, and functionality of lck44. Legal basis: legitimate interests.
• Responsible Gaming Compliance: To monitor account activity for signs of problem gambling behaviour, enforce self-exclusion requests, and apply deposit limit controls. Legal basis: legal obligation and legitimate interests.
• Marketing Communications: To send you personalised promotional offers, bonus notifications, and seasonal campaign communications — but only where you have explicitly opted in to receive such communications. Legal basis: consent.
• Legal Compliance: To comply with applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions. Legal basis: legal obligation.

You may withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and it does not restrict lck44's ability to communicate with you on essential account matters such as security alerts or transaction confirmations.

3 Cookies & Tracking Technologies

lck44 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how players interact with our services. A cookie is a small text file stored on your device when you visit lck44. Cookies do not contain executable code and cannot access other data on your device.

We use the following categories of cookies on the lck44 platform:

• Strictly Necessary Cookies: These cookies are essential for the lck44 platform to function. They enable core features such as session management, secure login, and shopping cart functionality for deposits. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use lck44 — including which pages are visited most frequently and whether error messages are encountered. This data helps us improve site performance. No personally identifiable information is stored in these cookies.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last logged-in state — to provide a more personalised experience on return visits.
• Marketing & Retargeting Cookies: Where you have provided consent, these cookies track your browsing activity to deliver advertisements and promotional content that are relevant to your interests. You can withdraw consent for marketing cookies at any time via your browser settings.

Most web browsers accept cookies automatically. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable strictly necessary cookies, certain features of the lck44 platform — including secure login and payment processing — may not function correctly.

In addition to cookies, lck44 may use web beacons (also known as pixel tags) in HTML emails to track whether promotional messages have been opened. This helps us measure the effectiveness of our communications. If you prefer not to be tracked in this way, you can disable HTML rendering in your email client.

4 Data Sharing & Third Parties

lck44 does not sell, rent, or lease your personal data to any third party. However, in order to deliver our services effectively, we do share certain categories of your data with carefully selected third-party partners who act as data processors on our behalf. All such partners are contractually required to handle your data in accordance with this Privacy Policy and applicable data protection standards.

The categories of third parties with whom we may share your data, and the basis for doing so, are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and other approved payment partners receive transactional data (including wallet numbers and transaction amounts in BDT) solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Identity Verification Services: Third-party KYC and anti-money laundering (AML) verification providers may receive your identity documents and personal details for the purpose of completing age and identity checks. These providers are bound by strict confidentiality obligations.
• Game Technology Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and game-play data for the purpose of delivering game content, resolving technical disputes, and maintaining game integrity.
• Analytics & Platform Technology Partners: Anonymised usage and technical data may be shared with analytics platforms to help us understand platform performance and improve user experience. No personally identifiable data is included in these analytics transfers.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or the lawful request of a regulatory or law enforcement authority, lck44 may disclose personal data to the relevant authority. We will notify you of such disclosures where we are legally permitted to do so.
• Professional Advisers: Legal counsel, auditors, and financial advisers may access personal data where strictly necessary for the provision of professional services to lck44, subject to binding confidentiality obligations.

5 Data Security & Retention

lck44 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• SSL/TLS encryption for all data transmitted between your device and lck44's servers.
• Encrypted storage of sensitive personal and financial data at rest using AES-256 encryption.
• Two-factor authentication (2FA) available to all registered players to protect account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that lck44 staff can only access personal data to the extent necessary for their specific job function.
• Real-time fraud detection and anomaly monitoring systems that flag unusual account activity for immediate review.
• Secure data centre infrastructure with physical access controls, environmental safeguards, and redundant backup systems.

Despite these measures, no method of electronic transmission or storage is entirely infallible. In the event of a personal data breach that poses a risk to your rights and freedoms, lck44 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

Data Retention: lck44 retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• Support and communications records: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Marketing preferences and opt-in records: Retained for three (3) years from the date of the last active consent, or until consent is withdrawn, whichever is sooner.
• Technical and usage logs: Retained for up to twelve (12) months for the purpose of security monitoring and platform analytics, then anonymised or deleted.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, lck44 will securely delete or irreversibly anonymise the data in question.

6 Your Rights & Choices

As a registered player on lck44, you hold a number of rights in relation to your personal data. lck44 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, submit a written request to [email protected] from the email address associated with your lck44 account. We will respond to all verified requests within fourteen (14) business days.

7 Children's Privacy

lck44 is strictly an 18+ only platform. We do not knowingly collect, store, or process personal data from any individual under the age of 18. Our registration process includes age verification steps designed to prevent underage individuals from creating accounts.

We strongly encourage parents and guardians to monitor the online activities of minors in their care and to make use of parental control tools and internet filtering software to restrict access to age-restricted platforms such as lck44. Responsibility for ensuring that minors do not access gambling platforms also rests with the adults in whose household and on whose devices those minors reside.

lck44 does not direct any marketing communications, promotional content, or advertising toward individuals under the age of 18. Our responsible gaming tools — including self-exclusion and deposit limits — are available to all registered adults and are described in full on our Responsible Gaming page.

8 Updates to This Policy

lck44 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the services we offer. The "Last Updated" date at the top of this page will always indicate when the most recent revision was made.

Where any update to this Privacy Policy constitutes a material change to how we process your personal data, lck44 will notify registered players via email to the address associated with their account prior to the change taking effect. For non-material updates — such as clarifications of existing language or corrections of typographical errors — the revised policy will be published on this page without direct email notification.

Your continued use of the lck44 platform following the publication of any updated Privacy Policy constitutes your acceptance of that updated policy. If you do not agree to any revision of this Privacy Policy, you should cease using lck44 and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically so that you remain informed about how lck44 handles your personal data. If you have any questions about this Privacy Policy or about our data processing practices, please do not hesitate to contact our support team at [email protected] — we are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).