Responsible Gaming at lck44 — Play Smart, Stay in Control

1 18+ Age Restriction Policy

lck44 enforces a strict minimum age policy of 18 years for all players registered on the platform. This is not simply a terms-and-conditions formality — it is a core ethical commitment that we take seriously at every level of our operation. Gambling before the brain is fully developed can lead to significantly higher rates of problem gambling in adulthood, which is why age gating at lck44 is treated as a non-negotiable priority.

During the account registration process, all players are required to confirm that they are 18 years of age or older. lck44 reserves the right to request supporting identity documentation — such as a National ID card, passport, or other government-issued document — at any point during the account lifecycle, including at the point of first withdrawal. Accounts that cannot verify the age of the holder will be suspended pending verification and may be permanently closed if verification is not completed within the stipulated timeframe.

lck44 does not direct marketing communications, bonus offers, or promotional content toward individuals under the age of 18. All advertising materials are created with an adult audience in mind. We also recommend that parents and guardians discuss responsible online behaviour with young people in their households and make use of the family-safety features available through major internet service providers and mobile network operators in Bangladesh.

2 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It does not always look the way people expect — it rarely announces itself loudly. Often, the signs develop gradually and can be easy to rationalise in the early stages. Recognising the warning signs early is one of the most important steps toward getting back in control.

The following table outlines common behavioural, financial, and emotional indicators that may suggest gambling is beginning to have a negative impact on your life or the life of someone you know:

If you recognise two or more of the signs listed above in your own behaviour, we strongly encourage you to take the self-assessment questionnaire in the next section and to reach out to our support team. Early intervention makes a significant difference in outcomes. You do not need to be in crisis to ask for help — concerns at any stage are valid and will be taken seriously by lck44's team.

3 Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening frameworks. Answer them honestly and privately — this questionnaire is for your own reflection. If you answer "Yes" to three or more of these questions, we recommend reaching out to our support team or using one of the responsible gaming tools described in the next section.

4 Our Responsible Gaming Tools

lck44 provides a comprehensive set of responsible gaming tools that are available to all registered players at any time — free of charge and with no waiting period to activate (reductions and restrictions apply instantly; increases require a cooling-off period for your protection). All tools can be accessed via your account settings or by contacting [email protected].

5 Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available on lck44. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, deposit, place bets, or access any gambling features for the full duration of the exclusion period you select. There are no exceptions and no early reversals — this is by design to protect players who need a firm boundary.

Self-exclusion options available on lck44 are as follows:

• 6-Month Exclusion: Access suspended for 180 days from the date of activation. Suitable for players who recognise a developing problem and want structured time away from gambling.
• 1-Year Exclusion: Access suspended for 365 days. Recommended for players who have experienced repeated attempts to stop gambling without success.
• 5-Year Exclusion: Access suspended for five full years. Appropriate for players with a more serious gambling-related concern who need a long-term boundary.
• Permanent Self-Exclusion: Account permanently and irreversibly closed. All account data is retained for the minimum period required by law and then deleted. This option cannot be reversed under any circumstances.

During any active self-exclusion period, lck44 will remove you from all marketing lists, suppress all promotional communications, and take reasonable technical steps to prevent you from opening a new account using the same identity details. If you become aware that you have been able to access lck44 in a way that bypasses your exclusion, please report this to [email protected] immediately.

To request self-exclusion immediately, contact [email protected] with the subject line "Self-Exclusion Request" and state your desired exclusion duration. Requests are processed within one business hour, seven days a week, 365 days a year. You do not need to provide a reason for your request.

6 Deposit Limits & Spending Controls

One of the most practical responsible gaming tools available at lck44 is the ability to set firm, enforceable limits on how much money you deposit into your account over a given period. Deposit limits are one of the most effective ways to ensure that your gambling spend remains within a pre-agreed personal budget — and because limits are set by you, they reflect your own financial circumstances and comfort level.

lck44 offers three timeframes for deposit limits, all denominated in Bangladeshi Taka (BDT):

• Daily Deposit Limit: Caps the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) within any single 24-hour period. Once the limit is reached, further deposits are declined until the period resets.
• Weekly Deposit Limit: Caps total deposits across a rolling 7-day calendar week. The weekly limit is useful for players who tend to concentrate gambling activity on weekends around cricket matches, BPL fixtures, or IPL games.
• Monthly Deposit Limit: Caps the total BDT deposited within a calendar month. Monthly limits are recommended for players who want a broad budget guardrail without micromanaging daily activity.

Reducing a limit takes effect immediately — there is no delay. If you set your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change. Increasing a limit, however, requires a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional: it prevents impulsive increases during emotionally driven gambling sessions.

In addition to deposit limits, lck44 also offers loss limits, which cap the net amount you can lose within a defined period, and wagering limits, which restrict the total value of bets you can place. These additional controls work alongside deposit limits to give you layered financial protection. All limit settings are visible and editable within your account dashboard under the Responsible Gaming section.

7 Time-Out & Reality Check Features

Sometimes the most effective responsible gaming action is simply to step away for a defined period — not a permanent closure, but a firm, enforced break. lck44's time-out feature allows you to suspend your account access for a short period of your choosing. Unlike self-exclusion, time-out periods are shorter in duration and are designed for players who want a breather rather than a long-term boundary.

Available time-out durations at lck44 are: 24 hours, 72 hours, 7 days, and 30 days. During any active time-out period, your account is suspended, all pending withdrawals are processed normally, and all marketing communications are paused. Time-out periods cannot be ended early — if you request a 7-day time-out, that full period will run regardless of any subsequent contact with support.

In parallel to time-out, lck44's reality check feature operates as an in-session awareness tool. When enabled, a discreet on-screen notification appears at the interval you have selected — every 30, 60, or 90 minutes — displaying:

• The total time elapsed in your current gaming session.
• Your net financial result for the session (total wins minus total losses in BDT).
• A prompt asking whether you wish to continue playing or end the session.

Research consistently shows that players who use reality check reminders are significantly more likely to stay within their intended session limits compared to those who play without them. The feature introduces what behavioural scientists call a "decision point" — a moment of deliberate reflection that breaks the automaticity of prolonged gambling sessions.

8 Getting Help & External Support

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please know that help is available and that seeking it is a sign of strength, not weakness. lck44's support team is trained to respond to responsible gaming concerns with empathy, confidentiality, and urgency. You will never be judged for reaching out.

Our team can assist you with any of the following immediately:

• Activating any responsible gaming tool — deposit limits, loss limits, time-out, or self-exclusion — on your behalf.
• Suspending your account immediately while you decide on longer-term options.
• Removing you from all marketing lists and communications.
• Providing information about your account balance, pending withdrawals, and how to close your account.
• Listening non-judgementally and signposting you toward further support resources.

For players in Bangladesh experiencing serious gambling-related difficulties, we also encourage reaching out to medical or counselling professionals. General mental health and financial counselling services are available through public hospitals and NGO-run support centres in major cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.